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To BYOD or Not

BYOD – Opportunity or Minefield

"Bring your own device" (BYOD) and "Bring your own computer" (BYOC) are hot topics for every CXO. Depending on who you listen to BYOD and BYOC are either minefileds or opportunities. Our experience shows that BYOD/BYOC are opportunities but you must…

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2 Degrees Contact Centre

Outstanding growth and the objective of providing outstanding service lead to a need to refresh  their Contact Centre technology platform. Our brief was to capture business/operational needs and use an RFP to select a new technology platform/partner. Specific Goals: Innovation…

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