Why Operations Are Ripe for Automation
Across operations and shared services, we see the same patterns:
- Manual triage of requests and tickets
- Rekeying between systems and spreadsheets
- Chasing approvals and missing information
- Monitoring SLAs by hand
These are ideal candidates for digital workers that keep work flowing, update systems consistently and surface
exceptions to humans only when needed.
Proven in Shared Services and Frontline Operations
BBBD has automated processes for service desks, shared-services hubs and frontline operations across government
and enterprise, including:
- Onboarding and offboarding workflows
- Service request and incident handling
- Procurement and vendor onboarding steps
- Field service and logistics coordination support
Our digital workers run inside environments where service levels, public trust and cost control all matter.
Responsible Automation for Frontline Services
We apply the Four Fundamentals of Responsible AI and automation to every operations initiative:
- Validated Knowledge — Procedures, rules and routing logic are based on approved, versioned sources.
- Targeted Accessibility — Staff, customers and partners see information appropriate to their role and channel.
- Continuous Update — Changes in policy, process or systems can be rolled into digital workers quickly.
- Response & Action Intelligence — Fixed workflows, hybrid cases and AI-assisted routing are used where safe.
This ensures digital workers support — not undermine — your operational control and customer experience.
Where Operations Digital Workers Add Value
- Service Intake & Triage: Categorising, prioritising and routing requests to the right team.
- Onboarding & Setup: Creating accounts, updating systems and sending confirmations.
- Procurement & Vendor Management: Pre-checks, data validation and workflow coordination.
- Logistics & Scheduling: Data updates, notifications and exception handling.
- Reporting & SLA Monitoring: Preparing metrics and highlighting emerging issues.
Each digital worker is instrumented with logging, metrics and exception reporting so you can see exactly what’s happening.
What COOs and Service Leaders Gain
- Capacity uplift: More work handled without adding headcount.
- Improved consistency: Fewer hand-offs dropping, fewer missed steps.
- Better customer and staff experience: Faster resolution, less frustration.
- Operational visibility: Dashboards showing volumes, exceptions and performance.
Digital workers become a reliable backbone for your operating model, giving leaders evidence of improvement, not just anecdotes.
Connected BBBD Services for Operations
- Process Design Sprint — find and prioritise your best operations opportunities.
- Our RPA Projects — see digital workers already in use.
- V-Portal® — manage digital workers and automation centrally.
- Knowledge Management & Governance — keep operational guidance accurate.
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Better Business by Design — helping operations and shared services scale with responsible, measurable automation.