69
Workflows
23x
ROI
2736hrs
Saved per Month
$11700k
Cost Reduction
Why These Case Studies Matter
BBBD has implemented automation and AI across ministries, regulators, primary industries, financial services, shared services and more. Our work sits in environments where accuracy, traceability and public trust are essential.
Every case study on this page represents a solution that has met audit requirements, executive scrutiny and real-world workload. For sponsors and CXOs, they are reference points that show what is possible — and what has already been proven safe.
Responsible AI and Automation in Practice
All highlighted projects apply the Four Fundamentals of Responsible AI:
- Validated Knowledge — Automated decisions and responses are driven only by verified, governed information.
- Targeted Accessibility — Different knowledge is surfaced for staff, customers, contact-centre, legal and executive contexts.
- Continuous Update — Business rules and content can be updated without re-building the entire solution.
- Response Intelligence — Fixed, hybrid and generated responses are used appropriately for risk and consistency.
These fundamentals ensure each case study is not just a good story, but a repeatable, sustainable pattern for future initiatives.
Finance & Operations Automation
- Automating Financial Reconciliation and Reporting
Automated reconciliation tasks to eliminate delays and improve reporting accuracy, freeing the finance team for strategic analysis. - Digitising Financial Approvals and Invoice Processing
Streamlined approval and invoice workflows to accelerate payment cycles and enhance financial control. - Automating Data Matching for Greater Efficiency
Used RPA to handle data matching across systems, removing tedious manual comparisons and increasing process efficiency. - Expense Claims Automation
Integrated SAP, Payroll, and credit card systems to automate expense claims for 2,700 staff, ensuring real-time accuracy and efficiency.
HR & Workforce Enablement
- Accelerating HR Onboarding and Payroll Validation
Automated HR onboarding and payroll checks, reducing new hire processing time and ensuring first-paycheck accuracy. - Streamlining Document Management and Migration
Automated bulk document migration and management, eliminating manual file handling, improving compliance and productivity. - Enhancing Knowledge Management with Intelligent Search
Deployed AI-powered search to instantly connect staff with information, reducing time spent searching and duplicating work.
Customer Service & Engagement
- Optimising Contact Centre Workflows with AI Assistance
Integrated AI assistants in the contact centre to cut call handling times and empower agents to focus on complex customer needs. - Improving Service Delivery through Automated Reporting
Automated performance reporting for real-time insights, enabling quicker decisions and proactive service improvements.
Governance & Compliance
- Reducing Data Errors through Automated Validation
Introduced automated checks to catch data errors at the source, improving data quality and compliance with less effort. - Enhancing Governance and Audit Control Processes
Automated routine compliance and audit tasks to ensure nothing falls through the cracks, tightening governance while saving time.
Analytics & Orchestration
- Orchestrating Multi-System Data Synchronisation
Established an automated data sync across multiple systems, eliminating silos and ensuring everyone works from a single source of truth. - Accelerating Business Insights with Process Analytics
Leveraged automated process analytics to spotlight bottlenecks and opportunities, speeding up continuous improvement and decision-making.