validated knowledge, governed responses and WorkHub 360 orchestration, ensuring that customers, staff and digital workers always receive the right answer.
Why Get Conversational AI Right?
Conversational channels can transform service — if they deliver correct, compliant answers.
When they don’t, the result is:
- Incorrect or contradictory answers
- Escalations and rework for contact centres
- Customer frustration and service complaints
- Compliance risk and reputational exposure
BBBD ensures your conversational AI is safe, explainable, consistent and standards-aligned
from day one.
Proven Conversational AI in High-Stakes Environments
We deliver conversational AI solutions for NZ Government, enterprise, shared services and frontline operations —
environments where accuracy, traceability and public trust matter.
Our work includes:
- Customer service and self-service chatbots
- Staff-facing HR, payroll and finance assistants
- Knowledge-guided conversational journeys
- Integration with digital workers, CRMs and portals
All solutions are governed through BBBD WorkHub 360 — our platform-agnostic command centre that keeps
content, intent and responses aligned and auditable, regardless of the underlying technology.
Responsible Conversational AI by Design
Our conversational AI solutions are architected around the Four Fundamentals of Responsible AI:
- Validated Knowledge — All answers originate from verified, version-controlled sources.
- Targeted Accessibility — Different audiences (staff, customers, legal, contact centre, executives)
receive the right answers for their context. - Continuous Update — Content, metadata and business rules can be updated without rebuilding the chatbot.
- Response Intelligence — WorkHub 360 governs where fixed scripts, hybrid responses or generated content are safe,
keeping full oversight over every output.
This keeps your conversational AI accurate, compliant and aligned to your risk posture.
What Conversational AI Can Do for You
- Customer Service Automation: Answering questions, guiding users and escalating exceptions.
- HR & Staff Support: Policy guidance, “how do I?” queries, onboarding support and leave queries.
- Finance & Payroll: FAQs, entitlement checks and procedural guidance.
- Knowledge Retrieval: Intelligent surfacing of validated content using governed metadata.
- Workflow Orchestration: Triggering digital workers, logging requests and updating systems.
All responses are transparent, traceable and fully governed through WorkHub 360.
What CXOs Gain
For COOs
Reduced service pressure, faster response times and lower operational cost.
For CIOs
A governed, standards-aligned conversational layer that integrates cleanly with enterprise systems.
For CFOs
Clear ROI through call deflection, automation and improved customer satisfaction.
For CHROs
Consistent answers for staff, fewer support tickets and improved employee experience.
Conversational AI becomes a leadership-strengthening capability, backed by measurable outcomes.
Governed Through BBBD WorkHub 360
BBBD WorkHub 360 is the governance and orchestration layer for your conversational AI, providing:
- Central management of intents, flows and knowledge sources.
- Unified logging for all conversations and automated actions.
- Exception routing and escalation into human teams or digital workers.
- Cross-channel consistency so web, chat, email and portals all tell the same story.
WorkHub 360 is platform-agnostic — it can govern conversational AI built using platforms such as Creative Virtual,
V-Portal®, Microsoft, Google, AWS or other enterprise technologies.
Connected BBBD Services
- Knowledge & Information — structure, metadata and content governance.
- AI Validation Services — make sure your content meets NZ and international standards.
- BBBD WorkHub 360 — the command centre for your digital workforce and conversational AI.
- Case Studies — see conversational AI and digital workers in action.
See How WorkHub 360 Governs AIBetter Business by Design — delivering conversational AI with accuracy, governance and measurable impact.