BBBD delivers Intelligent Process Automation using a design-led, governed methodology that reduces cost, improves performance and strengthens compliance — without replacing your existing systems.
This page explains how BBBD delivers Intelligent Process Automation — and how organisations typically progress from clarity to execution.
How organisations typically begin
While Intelligent Process Automation spans automation, AI, digital workers and governance,
most organisations do not start by building technology.
They start by gaining clarity — understanding how work actually flows today, validating the
rules behind decisions, and identifying where improvement will deliver the greatest return
with the least risk.
This is why BBBD engagements usually begin with a Process Design Sprint.
Design First. Automate Second.
Successful transformation starts with understanding how work actually happens today. BBBD stabilises and redesigns processes
before introducing automation or AI. This reduces risk and ensures every improvement is grounded in real operational behaviour.
- We map real workflows — not the theoretical versions in policy documents.
- We identify friction points, failure modes and hidden exceptions.
- We redesign flows to be consistent and measurable.
- We validate the rules behind every decision step.
The result is a stable foundation for automation — without ambiguity or risk.
The BBBD Way
We do not automate first — we design first. Automation is only introduced once processes are validated, rules are correct and governance is in place. This protects your investment and ensures every workflow can scale safely.
The Process Design Sprint
The Sprint is the safest, simplest way for CXOs to begin. In a short, structured engagement, we identify the fastest and most
strategic opportunities for improvement — without impacting your systems or teams.
- Map and analyse how work is being done today.
- Surface hidden rules, exceptions and dependencies.
- Validate knowledge and business logic for accuracy.
- Identify quick wins and long-term opportunities.
- Produce a practical, prioritised roadmap.
Many clients choose to automate immediately after the Sprint because the value is clear and the path is low risk.
Validated Knowledge — The Core of Safe Automation
IPA is only safe when it uses correct, current and structured knowledge. BBBD extracts and validates rules, policies,
entitlements and decision logic before any automation or AI is deployed.
- Inconsistent or outdated rules are corrected.
- Content is structured to support automation and AI.
- Audience-specific views ensure clarity across channels.
- WCAG, NZ-WAS and NZ-WUS standards ensure accessibility and AI readability.
This prevents AI hallucination, reduces exception rates and ensures consistent decisions.
Knowledge That Drives Automation
Digital workers and AI rely on validated knowledge to perform safely. When rules are structured and governed, workflow accuracy
increases and operational risk decreases dramatically.
Responsible AI That Improves Decisions
BBBD implements AI using confidence thresholds and governance rules. When confidence is high, tasks proceed; when medium, humans review; when low, the system escalates. This ensures safe, predictable outcomes.
- AI is always explainable.
- AI is never allowed to improvise or operate outside rules.
- Every AI-supported decision is recorded for audit.
- Knowledge updates keep AI aligned with changing policy and practice.
WorkHub 360 — Governance, Identity and Control
WorkHub 360 is the governance backbone. It ensures automation and AI are accountable, controlled and measurable across the
entire organisation.
- Identity for each digital worker.
- Clear access boundaries and permissions.
- Comprehensive logging of every action and exception.
- Metrics and dashboards for success rates and performance.
- Alignment to NZISM and related security frameworks.
This is what makes enterprise-scale automation safe.
Start with a Design Sprint
If you want to reduce cost, increase performance or adopt AI safely, the Process Design Sprint is the fastest, lowest-risk way
to understand where Intelligent Process Automation will deliver immediate value.