BBBD delivers a governed Intelligent Process Automation (IPA) ecosystem that reduces cost, accelerates performance, and strengthens compliance — without replacing your existing systems or exposing you to unmanaged AI risk.
Why Traditional Transformation Fails
Most transformation efforts struggle because they treat automation, AI, systems and knowledge as separate projects.
The result is fragmented change, duplicated effort and rising operational risk.
- Processes are split across multiple systems and teams.
- Knowledge is inconsistent, outdated or buried in documents.
- Exceptions are handled manually, increasing cost and delay.
- Point-to-point integrations are fragile and expensive to maintain.
- AI pilots are launched without clear rules, boundaries or governance.
CXOs are left with higher expectations, but no clear, safe path to consistent, organisation-wide improvement.
What Makes BBBD Different
Better Business by Design brings automation, AI, digital workers, validated knowledge and governance together into a
single, coherent operating model. We focus on process outcomes first, then choose the right tools to support them.
- Process-first, not tool-first: We start with how work actually happens, not how systems were designed.
- Design first, automate second: Processes are stabilised and validated before any automation is deployed.
- Validated knowledge: Rules, policies and entitlements are checked, structured and governed.
- Closed knowledge ecosystem: AI and digital workers only use trusted, controlled content.
- WorkHub 360 governance: Identity, logging, boundaries and metrics are built in from day one.
- Responsible AI: AI is used within clear confidence thresholds and escalation rules.
Governed Intelligent Process Automation
BBBD’s IPA ecosystem acts as a governed layer over your existing systems. It orchestrates digital workers, connects applications, validates data and applies rules consistently from end to end. You keep the platforms that already work; we reduce the friction between them.
This means you can modernise operations without large-scale system replacement, disruptive upgrades or risky big-bang projects.
The BBBD IPA Ecosystem
The BBBD IPA ecosystem combines five core capabilities into a single, governed model:
- Process Automation: Removes repetitive manual work and reduces cost-to-serve.
- Artificial Intelligence: Provides insight and predictions with confidence scoring.
- Digital Workers: Execute structured tasks consistently across systems and teams.
- Validated Knowledge: Ensures every decision uses correct, current rules and policies.
- WorkHub 360 Governance: Controls identities, access, logging, boundaries and metrics.
Together, these create end-to-end processes that are faster, more accurate and easier to audit — without removing the
human judgement where it matters.
WorkHub 360 and Outcome Integrity
WorkHub 360 is the governance spine of our approach. It provides a single place to see which digital workers are running,
what they are allowed to do, and how well they are performing.
- Each digital worker has a unique identity and clear access boundaries.
- Every action, exception and escalation is logged and auditable.
- Rules and knowledge can be updated without rebuilding entire workflows.
- Operational metrics, success rates and exception patterns are visible in real time.
This is what gives CXOs and Boards confidence: automation and AI that are not only effective, but explainable and controlled.
Responsible AI, by Design
BBBD embeds Responsible AI into every stage of design and delivery. AI is never left to operate without structure or oversight.
Instead, it works inside a closed knowledge ecosystem, applying rules and content that have been validated and approved.
- AI uses structured, governed content that aligns with NZ Government standards.
- Confidence thresholds determine when to auto-complete, when to seek human review, and when to escalate.
- Every AI-supported decision is traceable, so you can explain how outcomes were reached.
- Accessibility and content structure support NZ-WAS 1.2, NZ-WUS 1.4, WCAG and related international standards.
The result is AI that helps your people make better decisions, instead of creating new risks.
What CXOs Gain with BBBD
Partnering with BBBD gives CXOs a practical, governed way to improve performance without betting the organisation on a single
system or vendor.
- Lower operating cost as manual workload is removed.
- Faster service delivery across key processes and channels.
- Fewer errors and exceptions, with cleaner data and consistent rules.
- Stronger compliance posture and easier audit preparation.
- Safer AI adoption, with clear guardrails and escalation paths.
- A transformation story that can be confidently shared with the Board.
You remain in control of direction and outcomes — we provide the ecosystem, governance and experience to make the change safe,
measurable and repeatable.
A Low-Risk Way to Start
Many clients begin with a focused Process Design Sprint. In a short, structured engagement we map how work really happens today,
identify failure points, validate rules and quantify the opportunity for IPA.
You receive a practical, prioritised roadmap — not a theoretical report — and a clear understanding of where IPA will deliver
the fastest, safest return.
Talk to BBBD About Your Next Step
If you are under pressure to reduce cost, improve performance or adopt AI safely, we can help you design a path that is
governed, measurable and aligned to your existing systems.