BBBD’s Intelligent Process Automation (IPA) ecosystem brings automation, AI, digital workers, validated knowledge and governance together into a single, governed operating model that delivers end-to-end process outcomes safely.
What Is the BBBD IPA Ecosystem?
The IPA ecosystem is the layer that sits across your existing systems and channels, orchestrating work from intake to completion.
It connects the tools you already have, enhances them with digital workers and AI, and ensures every action is driven by
validated knowledge and WorkHub 360 governance.
Instead of isolated automation scripts or one-off AI pilots, you gain a single, coherent way to manage how work flows across the
organisation.
The Core Components
The BBBD IPA ecosystem combines five core capabilities:
- Process Automation – removes repetitive manual work and stabilises key workflows.
- Artificial Intelligence – provides insight, prediction and classification with governed confidence levels.
- Digital Workers – execute structured tasks consistently across applications and teams.
- Validated Knowledge – keeps rules, policies and entitlements accurate and aligned.
- WorkHub 360 Governance – provides identity, logging, boundaries and metrics.
Together, they create a governed environment where processes can be automated end to end, not just in isolated pockets.
Layered Over Your Existing Systems
The IPA ecosystem does not replace your ERP, CRM, HR, finance or contact centre platforms. It sits over the top of them, using
APIs, events and controlled access to coordinate work and data flow.
- Connects systems such as SAP, Dynamics, SharePoint, Salesforce and Genesys Cloud.
- Standardises how processes run across different departments and channels.
- Reduces point-to-point integrations and brittle custom code.
- Provides a consistent orchestration layer, even as underlying systems evolve.
This approach protects your existing investments while unlocking new value from them.
From Isolated Tasks to Orchestrated Outcomes
Traditional automation often focuses on individual tasks. The BBBD IPA ecosystem focuses on outcomes. It manages the entire
process lifecycle:
- Intake and triage.
- Validation of data and rules.
- Decisioning with AI support.
- Execution by digital workers and people.
- Evidence capture and compliance reporting.
- Feedback loops for ongoing optimisation.
The result is a smoother, more predictable flow of work — with fewer exceptions and less manual intervention.
Digital Workers in the Ecosystem
Digital workers are specialised automations designed to perform specific roles within the IPA ecosystem. They are not generic
“bots” — each one has a clear purpose, access boundaries and performance measures.
- Finance-focused digital workers handle reconciliations, invoice routing and validation.
- HR-focused digital workers support onboarding, offboarding and employee changes.
- Customer service digital workers assist with enquiries, case routing and updates.
- Integration digital workers move and transform data between systems.
All digital workers operate under WorkHub 360, which manages identity, permissions and activity logs.
Validated Knowledge Framework
At the heart of the IPA ecosystem is a validated knowledge framework. This ensures that every decision, whether made by a
person, a digital worker or AI, is based on the same trusted rules.
- Rules, policies and entitlements are centralised and structured.
- Inconsistencies and outdated content are identified and corrected.
- Different audiences (staff, customers, contact centre, legal) see the right view of the same truth.
- Content is aligned with NZ-WAS, NZ-WUS and WCAG to support AI readability and accessibility.
This reduces errors, prevents contradictory outcomes and supports safe AI usage.
AI Inside a Governed Ecosystem
AI in the BBBD IPA ecosystem is never deployed in isolation. It operates within clear boundaries and confidence rules, always
connected to validated knowledge and WorkHub 360 governance.
- AI provides suggestions, classifications and predictions with confidence scores.
- High-confidence decisions may proceed automatically; medium-confidence cases are sent for human review.
- Low-confidence or anomalous cases generate alerts and escalations.
- Every AI-supported decision is logged and can be explained later.
This ensures you gain the benefits of AI without introducing uncontrolled risk.
WorkHub 360: Governance, Identity and Control
WorkHub 360 is the governance spine of the IPA ecosystem. It provides the controls and visibility needed for CXOs, risk leaders and Boards to trust automation and AI at scale.
- Unique identities for digital workers and orchestrated workflows.
- Access controls aligned with your security and NZISM requirements.
- Comprehensive logging of actions, exceptions and escalations.
- Metrics and dashboards for success rates, throughput and exception trends.
With WorkHub 360, automation is not a black box — it is accountable, explainable and measurable.
What the IPA Ecosystem Delivers for CXOs
For CXOs, the IPA ecosystem is a way to improve performance and reduce cost without creating new risk or disruption.
- End-to-end process visibility and control.
- Reduced manual workload and operational cost.
- Improved accuracy, fewer exceptions and cleaner data.
- Stronger compliance and audit readiness.
- Safer AI adoption inside a governed model.
- A consistent operating model across functions and systems.
You retain strategic control — BBBD provides the ecosystem and experience to make the change safe, measurable and repeatable.
See How the IPA Ecosystem Fits Your Organisation
If you want to understand how the IPA ecosystem could sit across your existing systems and processes, we can walk you through a practical view tailored to your environment.
to understand where Intelligent Process Automation will deliver immediate value.
Start with a Process Design Sprint
Book a 30-minute discussion