Digital Workforce

Why Organisations Need a Digital Workforce

Public and private sector leaders face a common challenge: rising workloads, increasing complexity and
limited resources. A digital workforce solves this by:

• Executing high-volume tasks consistently, 24×7
• Eliminating rework, backlog and manual data entry
• Applying business rules the same way every time
• Creating full audit trails for every action
• Scaling capacity without expanding headcount

It is a proven, safe pathway to increase operational performance without massive system change.

A Digital Workforce Built for High-Stakes Environments

BBBD has designed, built and supported digital workers across NZ Government, public safety, financial operations
and large enterprise. Because our digital workers operate in regulated, complex environments, they are built with:

• Strong audit and compliance controls
• Reliable exception handling
• Role-appropriate access and orchestration
• Alignment to NZ Government and international standards

These aren’t pilot bots — they’re production-grade digital workers performing real work every day.

What a Digital Worker Actually Is

A digital worker is an automated, validated workflow that acts on your behalf. Each one is:

• Specialised — designed for a specific type of work (finance, HR, operations, compliance).
• Governed — using approved knowledge, rules and data sources.
• Consistent — performing each task exactly as designed, every time.
• Measurable — reporting volume, success, exceptions and ROI in dashboards.

They don’t replace people — they remove the work your people shouldn’t have to do.

Built on the Four Fundamentals of Responsible AI & Automation

Every digital worker delivered by BBBD is governed by our Four Fundamentals:

1. Validated Knowledge — Digital workers act only on verified, error-free information.
2. Targeted Accessibility — Different audiences (staff, customers, legal, exec) receive the correct information.
3. Continuous Update — Rules, content and exceptions can be updated quickly without rebuilds.
4. Response & Action Intelligence — Digital workers use fixed, hybrid or AI-assisted logic where safe.

This ensures your digital workforce remains accurate, safe and aligned to your governance posture.

Where Digital Workers Deliver the Most Impact

• Finance: AP/AR, reconciliations, tax updates, expense automation.
• HR & Payroll: onboarding, pre-employment checks, changes, entitlements.
• Operations: triage, service request handling, logistics, coordination.
• Compliance & Risk: control checks, policy validation, audit preparation.
• Knowledge & Service: surfacing correct answers for staff and customers.

They integrate seamlessly into your existing systems — no major technology overhaul required.

What CXOs Gain from a Digital Workforce

A digital workforce becomes evidence of your leadership — measurable, visible and defensible.

Orchestrated Through BBBD WorkHub 360

BBBD WorkHub 360 is the unified automation command centre that orchestrates your digital workforce.
It provides:

• Central visibility of all digital worker activity across platforms.
• Governed access to knowledge, rules and credentials.
• Exception dashboards showing where attention is needed.
• Performance metrics including volume, savings, cycle time and success rates.

WorkHub 360 is platform-agnostic — it can be implemented over technologies such as V-Portal®, UiPath Orchestrator,
and cloud-native tools from Microsoft, Google and AWS, giving you one coherent digital workforce regardless of vendor.

Proven Results from BBBD Digital Workers

• 65–85% effort reduction in targeted processes
• 18× ROI in some deployments within a single quarter
• $1M+ annual savings in large operational teams
• Zero compliance breaches in audited workflows
• Thousands of hours returned to teams every year

These results are not estimates — they are audited outcomes from live BBBD projects.