Too many versions. Not enough answers. This professional services firm’s knowledge base had grown too fast — and no one trusted it anymore.
After six weeks, their teams could find what they needed instantly — and confidently.
The Challenge
Staff lost time searching or recreating answers. Onboarding slowed. Clients received inconsistent advice. IP risk was growing — and leadership knew it.
The Task
BBBD implemented automation and intelligent search to classify, clean and serve validated content — securely, quickly, and in plain English.
What We Delivered
- AI-powered semantic search across structured content
- Tagged, validated source documents with version control
- Smart access based on role, geography, and recency
Now Imagine…
You type a client keyword — and instantly receive the most current approved answer, ready to use.
Measurable Outcomes
- Search time down by 70%
- Duplicate content reduced by 90%
- Onboarding speed improved by 50%
- ROI: 6× in 3 months
Executive Proof: Why This Matters
- For the COO: Staff now deliver with speed and consistency.
- For the CIO: The firm’s knowledge base is finally searchable, structured, and safe.
- For the CEO: IP is now an asset — not a liability.
Visual Note
AI Elf hovers above a glowing query bar as Customer Service Elf highlights best-fit documents; Integration Elf quietly connects data across repositories in the background.