This central government agency ran hundreds of workflows — but no one knew where delays happened or why.
Then they implemented process analytics. Suddenly, improvement wasn’t a guess — it was a dashboard.
The Challenge
Work moved across teams — but no one could see flow times, dependencies or bottlenecks. Every fix was anecdotal. Every cycle took too long.
The Task
BBBD implemented IPA with embedded analytics to monitor, map and reveal flow insights across core service delivery functions.
What We Delivered
- Timestamped logs at every process checkpoint
- Dynamic heatmaps highlighting wait states and slow steps
- Weekly trend summaries to operational leads
Now Imagine…
You see exactly where every delay originates — and what to do next. You fix the flow, not just the outcome.
Measurable Outcomes
- Process cycle time reduced by 35%
- Bottlenecks identified across 11 departments
- Weekly improvement cadences embedded
- ROI: 6× in 5 months
Executive Proof: Why This Matters
- For the COO: Delivery bottlenecks are now visible — and fixable.
- For the CEO: Process performance becomes a source of pride.
- For the Board: Continuous improvement is now backed by data — not hope.
Visual Note
Analytics Elf reveals glowing trails across a journey map while AI Elf flags points of drag; Results Elf charts performance gains across time.