Why Governance Matters

Digital workers can transform efficiency, but without proper governance they can create risk:

• Incorrect decisions due to outdated rules or knowledge
• Unintended access to sensitive data
• Breakages caused by system or policy changes
• Difficulty demonstrating compliance to internal or external auditors

BBBD ensures your digital workforce is controlled, predictable and accountable,
not a “black box” automation estate.

Built on the Four Fundamentals of Responsible AI & Automation

BBBD’s governance framework embeds the Four Fundamentals into every digital worker:

1. Validated Knowledge — Rules, mappings and reference data come from authoritative sources
   and follow strict change control.
2. Targeted Accessibility — Knowledge and actions are segmented so digital workers can only
   see and perform what their role permits.
3. Continuous Update — Business rules, logic, content and connectors can be updated quickly
   without rebuilding entire workflows.
4. Response & Action Intelligence — Safe use of fixed, hybrid and AI-assisted logic, aligned
   to your risk posture and escalation pathways.

This ensures digital workers behave responsibly — and predictably — as your environment evolves.

Core Elements of Digital Workforce Governance

• Role Definition & Separation of Duties — Each digital worker has a clear, documented scope of responsibility.
• Knowledge & Rule Validation — Governance of the content and logic every worker relies on.
• Versioning & Change Control — Controlled and trackable updates for rules, credentials, connectors and content.
• Access & Credential Security — Digital worker identities, authentication and privileges managed securely.
• Exception Handling & Escalation — When a worker encounters something unusual, it logs, alerts and routes accordingly.
• Performance Monitoring — Dashboards showing volumes, exceptions, success rates and cycle times.
• Audit Logging — Full action-level logging for compliance, assurance and operational transparency.

Governance Powered by BBBD WorkHub 360

BBBD WorkHub 360 acts as the governance and orchestration layer for your digital workforce, providing:

• Real-time visibility of all digital worker activity across tools and platforms.
• Access governance and role-based permissions for workers, rules and knowledge.
• Knowledge alignment across channels, workflows and automation platforms.
• Version tracking for rules, logic, content and connectors.
• Exception dashboards for proactive issue management and escalation.

WorkHub 360 is platform-agnostic — it can sit above V-Portal®, UiPath Orchestrator, Microsoft, Google, AWS and other
automation or AI tools, giving you one coherent governance model regardless of vendor.

Standards & Compliance Alignment

Your digital workforce is designed to align with NZ and international standards:

• NZ Government Web Standards (NZ-WAS 1.2, NZ-WUS 1.4)
• WCAG 2.2 AA accessibility
• ISO/SOC2-aligned operational controls
• NZISM security expectations
• UK-GDS style service consistency
• US-508 & EU-EN301 for public accessibility

This makes your digital workforce defensible during audits, assurance reviews or regulatory scrutiny.

What CXOs Gain from Strong Governance

Strong governance turns a digital workforce from “automation” into a strategic leadership asset.

Proven Governance in Practice

Across BBBD’s client base, governance-first digital workforces have delivered:

• Zero compliance breaches in audited automated workflows
• 65–85% effort reduction in regulated processes
• Significant reduction in human error and exception rates
• Faster issue resolution due to structured escalation and diagnostics
• Improved audit outcomes through transparent, consistent logging