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Intelligent Process Automation – Optimising Tasks

Intelligent Process Automation (IPA) and Artificial Intelligence (AI) are dominating technology commentary. Fortunately there are some providers that are now capable of delivering a solution that delivers value virtually immediately. It’s now amazing what can be done, done quickly and deliver immediate benefits back into any organisation.

In December 2017, we decided to look at the IPA platforms on offer and take a “look under the hood” to see for ourselves. Intelligent Process AutomationOur IPA evaluation criteria looked at over 130 attributes loosely grouped into:

  1. “Out-of-the-box” functionality
  2. Connectivity and APIs
  3. Ability to deliver; input-process-output
  4. What does Artificial Intelligence (AI) mean in platform context
  5. Types of input and variables
  6. Sequencing (single step and multi-step)
  7. Processing capability (internal and external)
  8. Types and scope of outputs
  9. Cloud vs Hosted vs On-premises
  10. Configuration versus Customisation
  11. Management and moderation
  12. Reporting, BI and analysis
  13. Security
  14. Current customers

Our analysis of 15 solutions was completed in December 2017 and we found (to our dismay) that over 70% of them talked up their capability. The results highlighted that there is a long way to go for some of the solutions sets being marketed today. There is one option that we believe is truly worth considering you can see it here.

Before you progress down any pathway, we’d recommend you undertake a strategic business analysis to be able to define your requirements. To get you started you can use our IPA evaluation criteria above to commence the process.

Three key takeaways from our experience evaluating Intelligent Process Automation:

  1. Don’t accept brochures as the definition of what is possible/delivered with any solution – ask to see it in action
  2. Take time to lift the hood and understand what Management, Customisation, Configuration and Reporting really means.
  3. Discuss Security with any provider – it’s a key differentiator

Alternatively Better Business by Design may be the shortcut you’re looking for to accelerate your journey into Robotic Intelligent Process Automation and/or Artificial Intelligence (AI); contact us.

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