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Digital Transformation Simplifying … Everything

Simplify Your Business and Increase Success

Digital Transformation means more than just saving money . It’s about finding better and more automated ways to handle everyday tasks. Our Clients have embraced Digital Transformation to realise ROIs of days with growth up to 31% and 17% operating cost reduction.

Digital Transformation for Lofty SuccessDigital Transformation is not really a technology play, is about business outcomes. Our Clients have progressed beyond the technology hype. We’re working with Operations teams and Customer facing teams to leverage new ways of pushing forward to reduce effort, shorten the time to outcome and increase satisfaction/results.

Digital transformation is the transformation of business and organizational activities, processes, competencies, interactions and models to leverage the changes and opportunities of a mix of digital technologies and their accelerating impact  in a strategic and prioritized way, to achieve a better business by design

We challenge every business to go  beyond strategy into the realm of commitment, to simplify everything for your Clients, Staff and Stakeholders using:

  • Intelligent Process Automation (IPA) to simplify tasks (and using Artificial Intelligence primarily for repeatable tasks)
  • Knowledge Management to share with, augment and support Staff, Customers and Stakeholders
  • Customer Experience integration to reduce the need for Customers to contact your staff (omni-channel contact deflection)

Our Clients are seeing:

  • reductions in operating costs exceeding 17%
  • increased staff productivity leading to staff engagement improvements of 21+%
  • real-time customer satisfaction by eliminating their need to call (30%) or email (50%)
  • Return on Investment of days rather than months or years

​Look around our site and get in touch. Our Clients are nationwide – they’re all striving for more Digital Transformation – where are you at?

Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively using knowledge.”