Contact Centre RPA completed projects - User triggered
End of Call desktop reset
Resets all Client data applications and makes CSR ready for next call – 25sec saved every call
Change of Address
Simplify address changes across all platforms leveraging NZPost application – 45sec saved/call
Complex search
Automate search across multiple platforms – eliminate manual time intensive search – save 3mins per search
Multi-platform data entry
Single desktop RPA form to manage cross platform data entry and data collection of results for processing- saved 95sec/call
Automated Call Summaries
Leveraging speech-to-text integrated with Large Language Models – loading call transaction summary into CRM (with recording)
Knowledge Management
Providing real-time information/answers to CSRs and Clients using Large Language Models without hallucinations – 45sec/call