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Contact Centre RPA completed projects - User triggered

End of Call desktop reset

Resets all Client data applications and makes CSR ready for next call – 25sec saved every call

Change of Address

Simplify address changes across all platforms leveraging NZPost application – 45sec saved/call

Complex search

Automate search across multiple platforms – eliminate manual time intensive search – save 3mins per search

Multi-platform data entry

Single desktop RPA form to manage cross platform data entry and data collection of results for processing- saved 95sec/call

Automated Call Summaries

Leveraging speech-to-text integrated with Large Language Models – loading call transaction summary into CRM (with recording)

Knowledge Management

Providing real-time information/answers to CSRs and Clients using Large Language Models without hallucinations – 45sec/call

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