Identifying, Qualifying and Realising Opportunities
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Optimise

Optimise your Contact Centre

What would it be worth to your Contact Centre is we identified all your opportunities and prioritised them so you could start moving forward with certainty in a way that pleases management and improves customer loyalty.

This is what we do.

Doesn't matter whether you're building a new Contact Centre or want to enhance your existing operations, our proven approach will help you develop a concise roadmap for the future. How cool would it be to know your improvement plans and be able to focus your efforts on success?

We use our unique GRES methodology to:

  1. Qualify scope
  2. Qualify your community of interest and their expectations
  3. Investigate operational and business needs
  4. Analyse current performance and cost data
  5. Identify improvement opportunities
  6. Prioritise the opportunities using cost, effort and return
  7. Develop mini-Business cases for each opportunity
  8. Develop a Roadmap that recommends action

In less than 1 month you could have a completely different view of the future (contact us now):

  • All  opportunities qualified aligned with Global best-practise.
  • A clear view of the benefits of each opportunity (both tangible and intangible).
  • A prioritised list that becomes the "opportunity implementation plan" (based on effort, cost and return).
  • A clear roadmap that will support your business goals & objectives, your Contact Centre goals & objectives and your Customer Service goals & objectives.

Most Contact Centre Managers are constrained by the need to manage their Contact Centre in real-time. Don't let this need constrain your success – contact us we can help make the future stronger and focused.