Creative Virtual – Motability Operations

Motability Operations won the Innovation Award for Sustainable Culture as part of the 2015 Customer Contact Innovation Awards! The judges selected Motability Operations because their “approach to knowledge management builds trust and supports effective conversations, getting it ‘right first time’, optimising call length and – above all – helping advisors give customers confidence.”

In the video below Ali Chapman, Communications and Development Manager at Motability Operations, presents the case study Ask Mo: how knowledge gives confidence with customers. She explains how Motability Operations use a blended approach of a virtual assistant (Ask Mo) and interactive process maps to meet their key initiatives and achieve top-ranking customer and employee satisfaction scores in their contact centre.

To learn more, download their winning case study Ask Mo: how knowledge gives confidence with customers.